Create an alert rule
Create an alert rule when a recorded condition needs a response. Agree on the condition, receiving team, and expected action before configuring delivery.
Open the application
Open Applications, select the application, and open Rules.
Start with a template or blank rule
Choose a template when its condition matches your requirement. Otherwise, start a blank metric or policy rule. Review the fields and thresholds even when you use a template.
Define the condition and scope
Name the rule for the action it requests. Limit the scope to the intended application and environment, then set the condition using fields the SDK actually sends.
Add a destination
Configure email or webhook delivery. Use only destinations approved by your organization.
Test before activation
Test sessions that should match and sessions that should not. Include missing data where it could change the result. Review likely alert volume with the response owner and confirm the configured destination receives the notification.
Activate or request approval
Activate the rule when your role and application controls allow it. Production changes can require an approval request and recorded rationale.
A rule without email or webhook delivery can still record matches, but it will not notify an external responder. Confirm the intended workflow before relying on it for urgent response.
Respond to an alert
Open the linked session and inspect the matched condition with its supporting evidence. Record the response in the alert or review workflow. If alerts repeat without requiring action, test a narrower condition before changing production behavior.