Support
Support is where you create, track, and reply to requests for the VeriProof team.
Best results come from including:
- A clear title and short problem summary.
- Relevant session IDs, application names, or error messages.
- Screenshots or logs when they help explain the issue.
- The correct priority for the impact level.
Tip: For production-impacting incidents, mark the request as Urgent so it reaches the on-call path immediately.
Support
The Support page keeps customer conversations with the VeriProof team in one place. Use it for technical issues, billing questions, feature requests, and follow-up on existing cases.
Auditors do not have access to the Support page — they contact the audit engagement owner instead. All other roles can create, view, and reply to support tickets.
The fastest tickets are specific. Include one concrete symptom, one affected application, and one example session whenever possible.
For SDK or integration issues, include your SDK version, the programming language and runtime version, and the exact error message or HTTP response code. Attaching a sanitized example payload gets to resolution faster.
For organization-level configuration issues — SSO, user provisioning, or production approval access — open a ticket with Priority: High so it routes to the platform operations team immediately.
Ticket flow
- Create a ticket.
- Track status updates.
- Reply in the thread when the support team asks for more detail.