Skip to Content
Use the customer portalAssigned Reviews

Assigned reviews

Assigned reviews brings response tasks, policy escalation reviews, and session investigations into one list. Your assigned role and application access determine what you can open and decide.

A queue review can help investigate a human review request. Its result does not replace the application’s final response. Open the linked session to check the current reviewer, evidence, response, and application status.

Find the right work

The page shows the review workspaces available to you. Use Open for work that needs attention. Use All or Done to find completed records.

Choose Open queue to see the next available item. Choose View review history when the queue has no open work. Each history record shows the application, trigger, review type, recorded result, reviewer when present, and automatic-closure reason.

Administrators can create and manage review workspaces. Other reviewers see only work permitted by their role and application access.

Decision Reviewers start here after sign-in. Their application selection and current assignment both apply. A review outside either scope is not available.

Complete a review

  1. Open the assigned queue or response task.
  2. Check the review type, reason, session, owner, and due date.
  3. Open the session when you need the final response owner or application status.
  4. Record only the action that your assigned role allows.
  5. Confirm that the result was saved before moving to the next item.

When another person must decide, escalate the item to an eligible reviewer. VeriProof keeps the queue result and the final response as separate records.

Write a useful review note

State the decision, the evidence you relied on, and any unresolved condition. Avoid notes such as “Looks good” that leave the basis unclear.

For example: “Escalated because the session does not include the required source evidence. The policy owner needs to review that gap.” Use this wording only when it describes the actual evidence and action you recorded.

A saved review outcome is not proof that the application resumed or completed its work. Check the recorded application result when that matters to your conclusion.

Use Inbox for assigned work

The Assigned reviews tab appears in Inbox for roles that use it. The side panel shows queue context and history. Open session review takes you to the full response and application record.

Last updated on